We’re here to help you on your prayer journey. Expect a reply within 1–2 business days.
We reply within 1–2 business days. For urgent band delivery issues, mention 'URGENT' in your subject.
Questions about band journeys, prayer chains, and ministry partnerships are handled with special care.
For tracking or delivery issues, have your order number ready — it starts with PB-.
Quick answers to the questions we hear most. Still stuck? Send us a note above.
A PrayerBand is a wristband with a tiny NFC chip and a unique ID. Tap it with your phone (or visit its link) to read the prayers attached to it and add your own. Each band builds a living chain of prayer as it passes from person to person.
No app required. Most modern phones read NFC tags automatically — just tap the band to the back of your phone and a link opens. You can also visit the band's page directly in any web browser.
Orders typically ship within 3 business days. Domestic delivery usually arrives within 5–7 business days after shipping; international can take longer. If you have an urgent need, mention 'URGENT' in your message subject.
Use the form above and choose 'Order & Shipping' as the topic, then enter your order number (it starts with PB-). We'll look into tracking, address corrections, or replacements right away.
You can order a replacement band that we'll link back into your existing prayer journey, so the chain isn't broken. Reach out through the form and select 'Order & Shipping' if you need help with this.
Yes. When you tap a new band while signed in, you can claim it to your account. All of your bands then appear together in your dashboard, no matter how many you own.
Subscriptions ship new bands to you on a schedule — monthly, quarterly, or a monthly bundle — at a discount off retail. You can cancel anytime, with no cancellation fee.
We do. Bulk packs are available for congregations, youth groups, and mission organizations, with discounts on larger orders. Choose 'Partnership & Bulk Orders' above and tell us about your group.
When you add a prayer you choose its visibility. Private prayers stay within the band's network; if you choose to share one publicly on the Prayer Wall, you can post anonymously or with just your first name and last initial.
We reply to messages within 1–2 business days. Ministry and partnership questions are handled with special care, so those may take a little extra time to answer thoroughly.
Use the form above and choose 'Report a Bug' or 'Request a Feature' as the topic. For bugs, tell us what you were doing, what you expected, and what happened instead (and the band ID or page if relevant) — the more detail, the faster we can fix it. For feature ideas, describe what you'd love to see and why; we read every suggestion.